Tracy James Snell
5256 Cheyenne Moon á Carmel, Indiana 46033
tracy@snellfamily.com á (317) 918-5284
Visionary,
pragmatic technical executive with a proven track record of developing and
delivering technology products to meet market demand, and devising strategic
plans for the implementation / management of cutting-edge technology solutions
to address business requirements within numerous industries. Demonstrated
success in leading creative product conceptualization and definition processes
from inception through to development and delivery phases to improve company
offerings.
Strengths lie in building and leading exceptional
teams of technical professionals focused on developing and delivering high
quality products to the marketplace. Proficient in multiple languages,
operating systems, and server software packages.
Core
Competencies
|
á Technology
& Market Assessment á Technology
& Infrastructure Planning á Cross-Organization
Collaboration á Standards
& Methodology Creation á Agile
Project Management Methods á Team
Development & Mentoring |
á Requirements
Analysis á Software
& Infrastructure Architecture á OnDemand
/ SaaS / SOA Architectures á Security
Compliance; PCI, HIPAA, SAS-70 á Web and
Desktop Applications á Object
Oriented Design |
Professional Experience
INTERACTIONS CORPORATION –
Carmel, IN 2004-Present
Chief Technical Officer
Recruited
to create and implement the technology vision, develop / plan products, evaluate
/ adopt technology into the organization, and initiate industry standards for
an early stage company, directly collaborating with the CEO. Led the design,
architecture, lab testing, and delivery of the first fully deployed hybrid
Interactive Voice Recognition system. Present the companyÕs product, benefits,
and vision to investors and analysts to garner funding and exposure in the
marketplace. Analyze industry landscape, and adapt product to meet market needs
/ changes and ensure competitive advantage.
Key
Achievements:
¯ Led
technical due diligence for series A, B and C funding, which resulted in $32
million in private equity.
¯ Led
technical architecture and integration efforts to ensure HIPAA, SOX, and S-70 /
PCI security standards.
¯ Built out
a fully redundant, nationwide MPLS network. Provided expertise in integration,
design of data centers, system engineering, and vendor selections.
¯ Selected
to present 'Delivering State-of-the-Art Voice Services' at TheServerSide.com's
Java Symposium 2008.
¯ Increased
customer completion ratios from 21% to 39% for a client, which reduced call
center staff and enabled client to terminate plan for construction of a new
call center.
¯ Evaluated,
selected, and implemented a company-wide ticketing system for tracking all internal
and client issues.
¯ Evaluated,
selected and implemented a Wiki, allowing for effective internal communications
and documentation.
¯ Instituted
a compensation-based incentive program to encourage employees to improve
accuracy and faster time to market, which resulted in higher retention ratios.
INDEPENDENT CONSULTANT –
Charlotte, NC 2002-2003
Consulted
with clients to develop and implement key projects to drive information
stability, security, accessibility, usability, and reporting capabilities, including
business intelligence, database / data warehouse, network, and infrastructure
initiatives. Selected equipment and negotiated partnership agreements with
providers of outside resources to accomplish project requirements.
Key
Project Engagements:
¯ Premier Healthcare,
Charlotte, North Carolina
o
Spearheaded the integration between MicroStrategy
BI tool and internal Premier systems, which involved data center creation,
equipment selection, negotiations with CISCO for network and infrastructure,
and devising systems to transfer database information to data warehouse to run
business intelligence system.
¯ Thomson Financial, New
York City, New York
o
Evaluated existing system, developed architecture /
migration path, and trained staff for moving a Fixed Income Securities trading
platform from C++ and Java to a J2EE compliant architecture, which allowed
integration with existing Thomson front and back office systems.
RCN (formerly 21ST Century Telecom
Group) – Chicago, IL / Orlando, FL 1999-2001
Acting Chief Technical Officer –
Unbound Communications (2001)
Appointed
to form the company and facilitate technical operations at the onset of a joint
venture with V-Tech. Built development and QA teams. Transitioned company to
new management team in new San Diego, CA location
Key
Achievements:
¯ Designed
the next generation system architecture enabling larger load and multiple
device models.
Vice President Off-Site Development /
Business Services Group (1999-2001)
Transitioned
to 21st Century Telecom Group subsequent to EnteractÕs acquisition,
charged with business development and system design initiatives. Initiated
Orlando-based development group, consisting of 30 developers, R&D, quality
assurance, and systems administration personnel.
Key
Achievements:
¯
Received patent for a new process to push
configuration data to a device.
¯ Entered
R&D phase for Version 2, which involved collaborating with product
development and engineering teams in Hong Kong to create products with more
robust functionality and marketability.
ENTERACT, LLC –
Chicago, IL 1995-1999
President / Co-Founder
Launched
an Internet service provider by designing an infrastructure, network, and
customer care system focused on security and reliability. Formulated key
departments to address company growth requirements and client needs, including
sales, marketing, billing, and customer care divisions. Involved in network
operations, including shell scripting and router configurations, and developing
applications that integrated various systems, which allowed for heterogeneous
workflow processes. Completed sale of company to 21st Century
Telecom.
Key
Achievements:
¯ Grew
revenue from zero to $5 million and customer base to more than 10,000 clients;
increased employee-base from 2 to 50 due to exceptional quality and customer
service.
¯ Instituted
frequent customer contact and update programs, designed to inform customers of
service events and new product offerings, in addition to requesting feedback.
¯ Designed,
developed, and implemented a flexible customer billing system, providing key
competitive advantages.
INDEPENDENT CONSULTANT –
Atlanta, GA 1992-1995
Consultant / Architect / Lead Developer
Served as
a consultant, architect, and lead developer on numerous projects, ranging from
hardware development, software system design / integration, and computer-based
training systems for mid-size companies to large-enterprise customers.
Key
Project Engagements:
¯ BellSouth
Project – Atlanta, Georgia (1995)
o
Led team of 15 developers in the creation of
several components to rewrite BellSouthÕs customer care and provisioning
system, which enabled transition of information from outdated black box systems
to a next generation architecture through incorporation of a middleware piece.
¯ IBM PC
Division Project – Atlanta, Georgia (1994)
o
Participated as a key member of the Server 320 Dual
Processor Development Team.
¯ HBOC
– Atlanta, Georgia (1993 – 1994)
o
Developed integration engine allowing systems from
different vendors to share patient information as a project technical lead.
¯ Aero
Training Project – Tampa, Florida (1992 – 1993)
o
Served as primary architect and developer for a
computer-based training system for airline pilots, which included photo
realistic renditions of cockpits to reduce time and costs for simulator
utilization.
¯ IBM ISSC
Project – Dallas, Texas (1992)
o
Headed up the principal architecture for a
comprehensive bidding system for IBM Federal Systems, which enabled faster
quote turnaround times.
¯ CPA Firm
– Atlanta, GA (1992)
o
Created and deployed a complete accounting package
for a CPA firm, including GL, AR, AP, and Payroll.
AVIATION INTELLIGENCE –
Dallas, TX 1991-1992
Developer
Contributed
development expertise on a Flight Scheduling System for various airlines
utilizing C++ and artificial intelligence routines.
COMPUTER RESOURCES –
St. Augustine, FL 1987-1991
Consultant
Developed
custom software, robotics, and vision systems, in addition to performing system
integration functions.
Bachelor of Science in Computer
Science á
University of North Florida – 1987
Community
Service
Board of Directors, The Sarcoma
Alliance